We understand that sometimes things don’t always go according to plan so we have made this Refund/Replacement Policy to help you!
CHANGES ON ORDERS:
Customers are allowed to make changes to orders placed within 12 hours of making their purchases.
We do not accept changes of orders outside the 12 hours window and the reason for this is because all our orders are automatically sent to our fulfillment and logistics for processing the next morning!
If you made a mistake with your order details or shipping address. Please send us a email to firstname.lastname@example.org ASAP within 12 hours and we’ll do our best to support you!
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order.
If you received an item that is in the wrong color or size than the one you originally order, please email us a photo to show proof of this within 48 hours, if its our fault, we’ll take responsibility and get your correct one shipped out to you.
We can ONLY offer you Free Replacements at no additional cost if it falls under below criteria:
- Items are faulty – damaged/broken or soiled upon arrival.
- We (Diva Total) sent wrong item – size, style, color.
- Parcels that is lost in transit.
- After 48 hours of receiving the items, buyers can no longer request for item replacement for any reason.
If you wish to request a refund after 12 hours of purchase time stamp, you must wait till you receive your product before you return the package in it’s new, unopened, original condition, back to us.
Customers will be responsible for shipping the items back to our warehouse.Please send us the tracking number so we can help track your return packages. Once we receive your item, inspect the product, we’ll grant you the full refund.
Note: Our team will inspect / verify the photo(s) before we issue out a replacement or refund. Diva Total reserves the right to refuse any replacement and refund if it does not meet the above criteria.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. Please allow up to a few weeks.
Note: Diva Total will not be held liable to any misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
Any other questions, please contact our team to help you at email@example.com or submit your request through our Contact Us Page! Looking forward to helping you in anyway we can!